Michelle Te Kira


Kia ora Koutou - Ko Michelle Te Kira taku ingoa. I feel very privileged to have been invited to join the executive team at PMAANZ and look forward to getting stuck in and meeting new people, sharing, learning and having some fun as well while we are at it. I was born in Napier grew up in Waiouru then Hamilton where I did my High School and Tertiary Training at Waikato University. I have lived in Auckland for 30 years but as of April 2021 am moving to become General Manager of Three Rivers Medical in Tairawhiti.

I have worked in the Health Sector since 2005. I am passionate about reducing inequalities in healthcare, and working with very high needs populations. My main role is to support my team with robust policies and systems, to enable high quality healthcare provision, within sound and viable business practices.

I am very lucky to have had amazing support throughout my career in health and I am really looking forward to using my experience to support other members, I see Practice Management as a growing workforce which now requires highly skilled, multi skilled people which is why I am passionate also about further education, upskilling and support for administrators coming through and current managers.

After two years as Education Portfolio holder I’m very honoured to be representing PMAANZ and all our members as the new Chair.

Heidi Bubendorfer


I have enjoyed the role as secretary for the Executive for the past year and am looking forward to working with our new executive members.

I am passionate about health and am lucky enough to have worked in this field for a large chunk of my life.

I trained as an RN in the late 1980’s and until very recently, worked at a Practice in West Auckland for 20 years in a mixed clinical and managerial role. I am now part of the Quality team at the RNZCGP and am learning the role of Cornerstone Assessor.

I am very excited about my new role and hope to bring my primary care expertise to the table with the development of the “New simplified” Cornerstone and Foundations modules.


Professionally, I have learnt a lot this last year. An unexpected positive spin off of being on the executive team was that it re-invigorated me in my day to day work. I can really recommend being more involved in PMAANZ- also at Branch level, the work is rewarding and the networking invaluable.

I live with my Partner in Onehunga and have 2 grown daughters who both live in Germany – too far away for my liking! Consequently I recently acquired a puppy ????

Recreationally I enjoy the great outdoors; sailing, biking and hiking. I love music and reading and of course catching up with friends and family.

Mark O'Connor

Membership Portfolio

It is with some trepidation that I join the PMAANZ Executive not because I’m the lone male on Executive but because I follow some dedicated and hard-working executive members who have strived to grow and develop PMAANZ into an organisation that works for and advocates for its members. The challenge is to continue the work that they have started and to look at ways to further develop the membership and marketing of the organisation. The future for primary care is complicated with the introduction of free under-14 GP visits and Community Services Cards (CSC) discounts along with the new legislation around health & safety and work place conditions. 

I look forward to working with the current Executive around these issues as well as bringing an afterhours perspective, through my current roles as General Manager, Emergency Medical Services Ltd (EMS). EMS operates the Lower Hutt After Hours Medical Centre based in Lower Hutt City and provides after hours coverage for all practices in the Hutt Valley between the hours of 4.00pm/11.00pm Mon-Fri and 8.00am / 11.00pm weekends and public holidays. It currently has over 120 doctors, 22 nurses and 11 receptionists on its roster. Whilst the After Hours does not have any enrolled patients, it caters for approximately 28,000 presentations per annum.

Whilst I have mainly come from a sporting, cultural and educational administration background, the role of GM at After Hours is not my first foray into the health sector, as I spent some time as General Manager of the Council of Medical Colleges, the advocacy body for the fifteen Medical Colleges based in New Zealand.

In my personal life, I am married to Lynne and have two teenage children Caitlin 19yrs / Joshua 17yrs as well 2 cats Toby and Mac who dominate the house. I am current Chair of Bowls Wellington, President of Whitby Bowling Club, Trustee of Wellington High Performance Aquatics and have recently stepped down as Chair of WELTEC Exercise Science Advisory Group. I have also managed New Zealand National Swimming teams to World, Oceania and Pan Pacific Championships.

Thank you for giving me the opportunity to work with and represent you at PMAANZ and are happy to receive feedback from current and prospectus members.

Bethan Rajwer

Education Portfolio

I am a relatively newbie in the Practice Manager world, having taken on the role just 2.5 years ago. I put my hand up for the Executive this year having experienced first-hand the benefits membership offers for networking, training and support in the hope I can add further insight and ensure the voices of practice managers are heard at all levels. 

Although new to practice management I am not new to health administration, having worked for many years in various roles including medical typist (in the days we took the tapes home along with the notes!), accounts assistant and administration manager. During these years I managed part time work alongside being mum to 4 children. This brought with it the usual commitments of Board of Trustees, Swim Club President and various other community roles. 

I am excited to be joining the PMAANZ Executive and hope my ability to plan and prioritise will mean I can do the role justice. Health and Education are both passions of mine so I guess it is only natural that I’ve landed the Education portfolio. I hope to build on the work the current executive has been doing to ensure members have access to relevant training opportunities. 

Outside of work, I am married to Jan (he’s very patient with me taking on various roles!) and mum to four young adults, two of whom still reside at home. I like to spend time with family and friends, meaning many trips throughout the year to my hometown of Wellington and the far south city of Invercargill where my daughter lives with my new grandson.

Jo Bennett

Conference Co-Convener

I was born and raise on the North Shore in Auckland and started my admin career in healthcare at an After Hours Clinic back in 2005. I moved into Primary Care in 2012 to take up a Practice Management position and have been Practice Manager for the last 7 years at Birkenhead Medical Centre and became a Partner in 2018.

I have always had an interest in health with a background in Personal Training, and enjoy the challenges that Primary Healthcare brings, where no two days are the same.

I am passionate about the use of technology going forward to help manage workloads in the industry, to ensure patient outcomes are achieved while providers of healthcare, at all levels, are cared for and valued to ensure longevity alongside a healthy work life balance.

In my spare time I like to travel (pre covid!) and get outdoors whenever possible with my husband and son.

I am so grateful to have the opportunity to come onto the Executive of PMAANZ and hope i can do you all proud (and meet many of you!). I am very aware and lucky to be working along an amazing team and am excited to see what the furure brings.

Jennifer (Jen) Kaponga


Hi everyone, Mt name is Jen and I am from the North Shore, Auckland. 

I am the Operation Manager at Auckland ENT Group, a private practice of ENT specialists, and have been since 2015. Prior to that I spent four years as Team Leader in WDHB’s Patient Services Centre, my first foray into health, after 25 years in local government. Working with Consultants, patients and families brought out my passion for health and I have loved my new role.

I joined PMAANZ in 2015, attracted by the support of the Organisation. Private practice can be isolating and PMAANZ has provided me insight and clarity on many issues that other members have faced.

Although I am new to the committee, I am very excited to be part of the PMAANZ Executive team and look forward to representing our members and providing my knowledge and experience gained from both DHB and private sector health management. I am a natural ‘social networker’ and therefore the ‘Communications/Webmaster’ portfolio seemed a natural fit!

Outside work I am married to Ratapu (29 yeaars) and have two sons and six grandchildren. I am a bit of a collector of shoes and handbags (which can get me into trouble with hubby!). I enjoy fishing and hiking, going to the gym and spending time with friends and family.

Mary Ford


I have been a Practice Manager and involved in PMAANZ for 20+ years. I currently work in a 4 Doctor GP practice close to the town center of New Plymouth. In the past I worked in the largest practice in Taranaki with 18,198 enrolled patients over three sites, total staff of 70: including 18 doctors and 20 nurses. I am Chairperson for the Taranaki PMAANZ and have been for several years, prior to Chair I was Secretary/Treasurer.

I graduated with a Bachelor of Business Studies majoring in Management in 2015 and completed my Diploma in Practice Management in 2016. In 2017 I participated in a review of the Bronze paper for our PHO and recommended the PHO fund or subsidise this for all its practices. I am currently working towards the NZ Certificate n Adult and Tertiary teaching (Level4) and am looking forward to working with UNE in the delivery of their courses.

Outside of work I am the mother of 2 teenage boys and a foster mother to 2 kittens and their mother (3 siblings have already been adopted. I volunteer for the local athletics club and Volunteer New Plymouth.